how do i contact stubhub for refund?

StubHub.com | Better Business Bureau Profile If your event is cancelled, well automatically refund the credit card used for purchase* (usually within 30 business days of the cancellation announcement) Bought your tickets at the venues box office? We keep track of all orders and guarantee delivery by the date in your account As this date approaches, you dont need to contact us. This means sellers set the ticket prices. If you have a dispute with StubHub, please contact StubHub US Customer Service at 1.866. If you're not in or your event wasn't set in one of these places, you may want to look into your state's refund laws, call StubHub or contact your attorney general's office to find out more about local policies. Learn more about how we make money. Dorado, PR 00646, Metro Office Park 03-31-2022 08:37 AM. Customer Service training is needed. Give Light and the People Will Find Their Own Way, www.dos.ny.gov/consumerprotection [dos.ny.gov]. Click that link and you're good to go. Offers may be subject to change without notice. Harris Teeter. StubHub Ticket Refunds for Events Canceled Due to COVID-19 - Money Still learning the basics of personal finance? Whatever way you choose to deal with StubHub yourself, youre sure to lose time, nerves, and patience. StubHub is no stranger to customer dissatisfaction regarding both sellers and buyers. You already know that. StubHub sellers set the price of their tickets. How long do StubHub refunds take? - AdvertisingRow.com How to request an event on the StubHub website. Even though refund policies are set according to the individual sellers terms of service, StubHub issues refunds on their own too. Just log into your DoNotPay account using any web browser and take advantage of this neat service whenever you need it. All you need to do is follow these short steps below: Enter the payment method you used for your tickets, Specify its StubHub you want a refund from, Give us your email and date of birth details. Ticket buyers and sellers say StubHub owes them after widespread event Consumers who have not been contacted by StubHub and believe they are entitled to a refund may either contact StubHub at (866) 788-2482 or your state's Attorney General. but I havent been able to get in contact with anyone from StubHub. They may sell them for more or less than face value. If your event is canceled and not rescheduled, you will receive a credit worth 120% of the amount you paid for the impacted event or the option of a cash refund. Is SeatGeek legit? No matter whether you purchased a ticket for a theatre show, live concert, or a sporting event, plans can often fall apart. Maryland Attorney General Brian E. Frosh added that StubHub had a responsibility to follow its policy "despite the unprecedented circumstances," and "this settlement ensures that consumers will receive the refunds that they are entitled to. StubHub to refund canceled events after pandemic complaints - KXTV please contact StubHub US Customer Service at 1.866. Have an idea for StubHub? Clear your Internet browsers cookies and cache. StubHub's website now shows the 120% voucher as the only option customers can receive for canceled shows. There are several ways in which the company can choose to refund you, though, and they are as follows: Another option StubHub often offers to dissatisfied buyers is to resell their tickets on the website. Youll get a refund if your event is cancelled and not rescheduled. StubHubs FanProtect Guarantee Print We go out of our way to find replacement tickets if there is an issue with your order. StubHub was founded in 2000 and its current CEO is Eric H. Baker. 1.866.788.2482. Louisiana Support : StubHub Buy sports, concert and theatre tickets on StubHub! It also covers you if an event is cancelled, or rescheduled and requires new tickets to be purchased. And on Friday, the Galaxy announced that the third game between the Los Angeles rivals, taking place on Friday, August 24, is officially sold out for StubHub released its fourth annual preview of the most in-demand touring acts for the summer of 2018, and Taylor Swift returns to the top of the list; U2 topped the list last summer and Adele in 2016. Viagogo, a tickets marketplace, bought StubHub in February 2020. How do I complain to StubHub? Event cancelled - tickets purchased using credits, Refund for recent cancelled Bieber Concert, terrible experience and useful info when listing, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. Unless your concert has been canceled amid the coronavirus, they can be hard to come by, Your California Privacy Rights/Privacy Policy. Owned by eBay, StubHub serves as a direct ticket marketplace for ticket reselling Tickets are often mailed from the ticket holders to ticket buyers directly. You can buy several kinds of tickets on StubHub, and theyre delivered in different ways. Most of the public officials involved in the StubHub settlement issued statements Tuesday and Wednesday celebrating the decision. There are only two ways to request your refund from them on your own: Gather all the information you have on the purchase, Wait for a StubHub representative to reach you, Provide the information they might require. Officials in nine states, including Ohio and theDistrict of Columbia, initiated a joint investigation after getting numerous complaints from consumers that StubHub was violating its "FanProtect Guarantee" policy. Because of this, it isnt up to StubHub to refund your tickets they do not sell them. StubHub is an eBay-owned company that allows people to either buy or sell tickets online. I saved to buy expensive tickets as a gift for my wife and now we cant go. Illinois Getting a StubHub Ticket Refund With DoNotPay Is Your Best Bet! Marrali just wants her money back, and she's not the only one. And the exact same seats they re listed and sold for a different amount sold and the payout. That being said, Stubhub is only providing refunds in the 14 states which require cash refunds, California,Colorado,Connecticut,Florida,Georgia,Hawaii,Illinois,Louisiana,New Jersey,New York,North Carolina,Pennsylvania,South Carolina, Tennessee, Otherwise they are providing vouchers for 120% of the pruchase price that can be used thru 2021. You will be paid by StubHub (not by the buyer) for all ticket sales you fulfill. How Do I Contact StubHub For Refund? | Insurance Guide The worlds largest ticket marketplace StubHub is home to over 10 million sports, music and theatre events in over 40 countries. Hawaii StubHub won't offer refunds to anyone who bought a ticket after March 25 of last year if an event is canceled only credits. Lawsuits were filed after the company stopped honoring its "fan guarantee" refund policy in . Alternatively, you can send us an email at customersupportuk@stubhub.co.uk FAQ Lots of answers to questions are in our FAQ. Apply your StubHub balance during checkout on your next purchase. If I did I woulda dropped my price or took my friend to the game. How to get StubHub refund According to the company's website, if a customer's preference is for a cash refund, no action is required. How to Get a Refund from StubHub - Christian Small If the event is postponed you will be paid after the new event date occurs If the event ends up being cancelled then your sale is cancelled and you will not be paid by Stubhub but would receive a refund for your tickets from your original point of purchase (ticketmaster, team site, venue etc). Bradley R. Hightower. How can I email stubhub to refund tickets for a cencelled event. We encourage sellers to prepare for these regulatory changes by inputting your TIN as soon as possible into your StubHub Account. Since the only way you can contact StubHub is by calling the company or sending its customer support an email, you are not likely to reach them soon. Please take the tickets directly to the box office for a refund. Once you receive that email you can log into your account and navigate to the StubHub wallet. StubHub Settles Multi-State Lawsuit Over COVID Refund - TicketNews Review the StubHub return and refund policy at ReturnsAndRefunds.com. By clicking "Sign Up" I agree to receive newsletters and promotions from Money and its partners. Would not make an exception,to a hotel reservation I made thru Priceline. Click your state to see if you qualify! Why Ticket Service Fees Are so Annoyingly High and How to Avoid Them, You Should Have a Separate Savings Account Just for Beyonc Expenses, According to Financial Experts, Here's Why Concert Tickets, Food Tours and Other Experiences Are Such Hot Holiday Gifts, Money Group, LLC The company prides itself on being a Fan-to-Fan service. You will enter your community username and new password and done! We do still love going to events and want buying tickets online to be easy and safe. They say $0.00. Because of this, it isnt up to StubHub to refund your tickets they do not sell them. StubHub suspended that policy in March 2020, following the mass-cancellation of events triggered by COVID-19 concerns. Congratulations on your sale. From everything weve seen, the StubHub customer support is quite thin, to say the least. for more info, call StubHub at 866-788-2482 or contact the Colorado Department of Law at 800-222-4444. To request your refund in this way, go through the following steps: StubHub has a strict set of requirements that make you eligible for a refund, which can also take several forms. 1.866.788.2482. Opinions expressed on this site are the author's alone, not those of a third-party entity, and have not been reviewed, approved, or otherwise endorsed. They're upset StubHub is refusing to . I was refused to talk with a supervisor , I had 4 tickets listed. How to Contact StubHub: Customer Service for Buyers and Sellers - wikiHow AXS and Ticketmaster are separate companies AXS is the official ticketing site of The O2. Since its inception 22 years ago, StubHub has grown to 800 employees. The StubHub marketplace works as a mediator between ticket buyers and sellers, who are all regular people, lets say. to check out everything we offer. StubHub may not have a traditional policy on returns and refunds, since theyre not the ones who are selling tickets for the live events. StubHub is also required to process any refund requests it receives going forward for the events at issue. All Rights Reserved. (Business Insider calculated that the payments in seven locations were more than $16.7 million.). StubHub is offering the retroactive refunds now because the live events industry is opening back up. The agreement also assesses a $654,100 civil penalty, which is suspended provided StubHub pays the refunds owed to Ohio consumers and does not violate the other terms of the agreement. "So were afraid that its just gonna be money thrown to the wind.. The clause is designed to protect both buyers and sellers. We send a demand letter to the StubHub corporate office to start the process of solving your case before you move forward with arbitration We give them a time frame to offer you a resolution, usually 30 days (though your contract with them might specify something else). People complained, the states launched a probe, and StubHub went back to its original stance this past May, telling customers who bought tickets before March 25, 2020, that they'd be refunded unless they wanted to keep the vouchers. We are changing the way you register and sign-in to the StubHub Community. Use of this website signifies your agreement to our. Personal loans can be used for multiple things, like paying medical bills and consolidating high-interest debt. on 2/28 at 3:05PM A graduate of the University of Florida, Julia has four years of experience in personal finance journalism and specializes in covering money trends. Perhaps Its Time to Switch to Something Other Than StubHub. Find contact information here. I agree to Money's, You will now receive Money's Dollar Scholar newsletter at. Refund for Foo Fighters tickets? - StubHub Community how about the agreement that we agreed to when we purchased the tickets, the so-called '100% money back guarantee'? Get useful tips, expert advice and cute animals in your inbox every week.Sign UpBy clicking "Sign Up" I agree to receive newsletters and promotions from Money and its partners. United States - California Colorado Connecticut Florida Georgia Hawaii Illinois Louisiana New Jersey New York North Carolina If your payment is pending, well cancel the payment. AND TOLD ME THAT "Recine. Listings for companies similar to StubHub: Customer service is awful. Enter your gift card number in the Add a Fancode & gift code section. Marrali tried for nearly a month to get a refund from StubHub, but had no luck. In 14 states, including California, Florida, New Jersey and New York, laws allowed customers to get cash refunds if they contacted customer service. I have been trying to purchase tickets for over a week now. To give you an example, we go out of our way to sort your issues with: How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, How to Do a Skrill Chargeback and Get Your Money Back Easily, Credit Card Dispute Letter Template That'll Get Your Money Back, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? . Had a concert canceled because of COVID-19? Check out the table below to see the best alternatives to StubHub. If you purchased as a guest, @Smharrison91, your credit offer would have been emailed to you. If you feel like StubHub cheated you, you could take action against them. Click here to update this department. The April 25th show was canceled due to COVID-19. It no longer offered refunds; the only option was to get 120% of the purchase price in account credits. Customers could receive a full refund or a 120% coupon, but by the time her show was canceled StubHub's policy had changed. Colorado: 8,688 customers due $3,120,442 in refunds. DMing or direct messaging is sending a private message to one of the moderators, NikkiM -https://stubhub.community/t5/user/viewprofilepage/user-id/724, KattW -https://stubhub.community/t5/user/viewprofilepage/user-id/8, AllyD -https://stubhub.community/t5/user/viewprofilepage/user-id/24, Paul -https://stubhub.community/t5/user/viewprofilepage/user-id/25. Email: This information has not been added. Who do I contact? It has been cancelled and I haven't heard anything from Stubhub regarding a refund or a credit. I would like to request a refund for the cancelled Billie show versus the credit that Ive received. Customerscomplained to the media andfiled lawsuits. Help us improve this article with your feedback. Contact us United States and Canada. Go ahead and file a chargeback on your credit card. I call and on the phone 2 hours being told the first tickets that sold stubhub had to cancel the sale to protect themselves. Ticketmasterand its owner,Live Nation, whose pandemic ticketing policies were also subject tocomplaints and lawsuits, offers refunds or credits if an event is canceled once it gets funds from the event organizer. how about StubHub does what they agreed to do before they became shady and stingy and changed the terms and conditions without consulting their customers.. Re: Refunding tickets to a cancelled event. Remember, your order is covered by our FanProtect Guarantee." Your TIN is typically either your Social Security Number (SSN) or Employer Identification Number (EIN) for businesses. A spokesperson for KeyBank Center said the company is in the process of issuing automatic refunds to customers who used the original point of purchase, which was tickets.com for the Adam Sandler show. this link is to an external site that may or may not meet accessibility guidelines. Combined with viagogo, we now span 90+ countries around the world. New Jersey for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 1-800-382-5516. StubHub refunds: How to get cash instead of credit for events - KHOU Keep in mind that you may not be refunded in money. You can send any moderator a PM with your email address & zip/postal code, @tkapfh, to check on your eligibility! Review, To see your event status, log in to your StubHub account and select 'My tickets' then. After this experience, I'll take my business elsewhere. To give you an example, we go out of our way to sort your issues with: We have helped over 300,000 people with their problems. Stubhub said they have the seats were listed until a hour past kickoff. The ticket service changed its refunds policyas the COVID-19 pandemic picked up steam in the USA, announcing that it would give customers credit rather than cash when concerts, sports games and other events were canceled. Pennsylvania This watermark prevents others from copying them. Poor customer service is the biggest pet peeve to DoNotPay. Sometimes email clients send our first email to a spam or promotions folder. After submitting your request, your refund will be processed to the original method of payment used at time of purchase, once funds are received from the Event Organizer. Concert canceled? Ticketholders have issues getting refunds - KSDK To request your refund in this way, go through the following steps: Draft your request carefully (including the reason you want a refund and the evidence you can provide). Hurry up and access DoNotPay from any web browser to check out everything we offer. Please note that all sales are final, and refunds are only allowed in limited circumstances , as explained in our Purchase Agreement: If your event has been cancelled and not rescheduled, no action is required to receive a refund. If you feel like StubHub cheated you, you could take action against them. What a horrible service! For buyers, StubHub guarantees: Youll get the tickets you ordered in time for the event and theyll be valid for entry. There you will see your canceled event credit along with a link to request a refund instead. The policy stated that consumers would receive full refunds on ticket purchases, including fees, if events were canceled. If you feel that a charge has been made to your Payment Method in error, call our helpline or email our customer service department at [emailprotected] Our helpline number is 1-888-929-7849. Those will be paid out by the end of May. Customer service all the way to your seat, 2000-2022 StubHub. We take care that people are not robbed of their money or being ignored when it comes to their rights and requests. StubHub does not contact the event or festival to verify a tickets legitimacy unless they are partnered with StubHub already for the event. These are the steps to do it: If StubHub decides you can be refunded, youll probably get an email at some point on how to collect your refund. This number works. For over 20 years, StubHub has been the leading marketplace for fans to buy and sell tickets. Cannot believe that I was stupid enough to use StubHub I will never use you guys again I will tell all my friends to stay away unless you want to get ripped off! Ticket reseller StubHub will now issue refunds to consumers who bought tickets to events later canceled due to thepandemic. As for other major vendors, Ticketmaster and Live Nation state on their websites that they automatically refund canceled shows. With DoNotPaysvirtual credit card generator, you will be able to protect your identity and bank account from cyber scammers. Opinions are our own, but compensation and in-depth research determine where and how companies may appear. Priceline, I was at the Harris Teeter ( Store #136) in Wake Forest, N.C the other day where I was helped by the most knowledgeable and gracious employee I have e As part of the settlement, StubHub also has to communicate any changes to its refund policies in advance, make good on its promises and process refund requests quickly. After the switch, you will enter the email address you use to access the community in order to reset your password. DoNotPay can be by your side during the process and help you sue any company in small claims court. does that mean nothing now because the compant wants to keep their pockets full of now stolen money? Remember that Stubhub's policy is to only give cash refunds if you live in or the event was to take palce in the 14 states which require a refund. International customers (47 currencies available), Check Out Everything DoNotPay Can Do for You. There Application crashes. SeatGeek is a legitimate way to compare and purchase tickets from different vendors and venues It works with companies that offer guarantees on their tickets, like Eventbrite, and requires third-party sellers to guarantee 120% of a ticket if it ends up being fake or double purchased. We just sent you a welcome email. If you want a refund, you have 30 days to request it starting from the announcement of the new show date. When you buy tickets as a guest, check your order confirmation email for a 6-digit access code. Ticketmaster for Ever. Community Call us during our business hours US and Canada 1.866.788.2482 Toll free Everyday: 5:00 AM - 9:00 PM Pacific time Corporate Office Customer Service Mail PO Box 448 12180 S 300 E. Draper, UT 84020 StubHub is required to refund New Yorkers, and consumers in 13 other states, due to the states consumer protection laws. These FanCode credits, as the company calls them, can be used for StubHub purchases, but nothing else. A million dollar company can not compensate a loyal customer a few hundred bucks. Locate the StubHub corporate office headquarters phone number, address and more at CorporateOfficeOwl.com. Buy sports, concert and theater tickets on StubHub! But no worries they re listed my tickets "with out me knowing any of this ," and the same exact seats sold again" I have screen shots of my stubhub account showing 0 active listings 2 hours prior to the game. International orders are handled a bit differently than those within the US, @Lighty7. Make sure your email address is spelled correctly. We'll do our best to get back to you in the next 24 hours. Another way in which StubHub can get the better out of its users is by changing service fees out of the blue, which gets on the nerves of a lot of sellers. There are only two ways to request your refund from them on your own: If you think youre eligible for a refund from StubHub, one way you can try requesting your money back is by calling the company on the phone. We may be compensated if you click this ad. Sit back and relax while we do the work. Support : StubHub How to list Mobile transfer tickets on StubHub Uploading PDF tickets to a StubHub listing or sale Entering barcodes on StubHub listings or sales Selling a type of mobile ticket and transferring it to the buyer Getting paid for your StubHub sale Reselling Super Bowl LVII tickets How to list Super Bowl LVII tickets Customer service all the way to your seat, 2000-2022 StubHub. DO NOT ask for a refund from Ticketmaster as then you will incur penalties which can run as high as 100% of your sale price. Otherwise you will receive a voucher for 120% of your purchase price. In the second quarter of this year, StubHub saw revenue of $246 million , up 5 percent from the same quarter the year before, when it brought in $229 million. StubHub issuing refunds for events canceled due to COVID - The Enquirer

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