ticketek marketplace refund

I can not believe in this day and age HOW BAD this company is. Terms & Conditions of Sale | Ticketek Australia On-top of that you cant call anyone to purchase ticketsTerrible. Where the examination is being provided by a commercial business (not by an educational board). Ticketek wanted the official government correspondence from my mate's dad, and that was just for 1 ticket to be refunded. Automatic Refunds If you've forgotten your account details, never fear we also . Ticketek Australia | ProductReview.com.au It's about $1500 and I have no idea what to do next. I appled for a refund in Aug 2021, and they responded a month later saying it's done but I never got it. Ticketek wastes YOUR TIME like it doesn't matter. This is not an insurance policy. If there is a financial failure of any Transport provider. Why should I buy from Ticketek Marketplace? A copy of the letter requiring Jury Service. I have repeatedly submitted requests for a refund (including relevant evidentiary documentation) but just receive an outdated automated response citing covid as the reason for slow processing. I was certainly given the runaround by others who I had dealt with. I got tickets to a concert from ticketek that got cancelled of covid. She made time to help & sort out the transfer of tickets to this area. No way to recover tickets. Any evidence requested by our Customer Experience Team to verify the emergency circumstances. Conditions that are unpredictable and the event is more than two months in the future. A Refundable Booking is an optional extension to Our standard Terms & Conditions of sale and trade, and it provides a refund for certain defined circumstances outlined in this document. Armed Forces Naval Service, Marines, Army or Air Force. Easy as. Sell tickets directly from your Ticketek Account. Why even have the option of refundable tickets for an extra charge if I cant refund them? There is no phone number, only an email which does not get answered. 2023 ProductReview.com.au Pty. Travelling can be a huge expense, which is why its normal to try to score savings when you can. Youmade an unsuccessful request for annual leave for the date of theBooking. Three years after buying multiple tickets for a cancelled concert I still havent received a refund. The fact that nobody at Ticketek seems to care about this issue and that I have been repeatedly ignored is actually more distressing than the $265 that I am out of pocketTrustpilot should give the option of assigning zero stars for companies like Ticketek. Complete the Accessible Seating Form and we will contact you to process your booking here, Tickets for Ed Sheeran's Australian tour can only be accessed via the Ticketek App No way to recover tickets. Their customer service to follow up and right the problems is poor. chevron_left, Availability & type of seating will vary & is set by the venue. IfYouwere aware of the disruption prior to the date of theBookingand did not make reasonable suitable alternative travel arrangements. Immediate household persons living together at the same permanent address. Emergency Services Police, Fire and Rescue Service or other Emergency Services. Any vehicle You plan to use during the Booking. )~F}WBxv(u4}rg!#xhSOz#<8;oyff%>guhVog{>7:;ylvfx1;'@!FRp}/|E8#L{]V",DL R+g(/*g5+Ux%% VDx&GFGh"F^|DFEG5oP_D-,/N).n}*: kU)uzUAU!a9)sJw\86'J)sKm~s}3O1/s^Jy]2'|_;nda)J4_,xb ULpL1?ybY(Y>0elaua^,p"@SYh)m. Doors Open: 5:00pm Booked family ticket for 4- Aus vs SL ticket on Thursday 10 Feb 2022. I replied and asked for a direct line or email address to speak to management/no reply since. Please also read the General Conditions of Refund. Seven tries before I finally got my second choice of seats. Ticket Refund Policy means the Cricket Australia Refund Policy for the relevant Match (as amended or updated by Cricket Australia from time to time, a copy is available at . Booking The pre-planned and pre-booked service(s)/event(s)/flight(s)/ticket(s) transacted with Us by You. I'd be interested whether this is something the ACCC would be interested in. A police report or crime number to confirm the theft(Self-declaration not accepted). Safe, Fast and Verified They gave me specific number to call to move tickets. Dates were also messed up so I had to fix that and then in the end I got my dr to write the most comprehensive med cert yet and unfortunately it mentioned that my initial appointment with them due to covid policies was a telehealth consult. The provided refund link for refunds by Ticketek was broken and didn't lead to any refund service. (This can normally be obtained from the transport companys website). They stole my money too. Just upload its fucking DEATH CERTIFICATE. To read more about Covid-19 please visit our dedicated page here. A copy of the notice of failure or disruption of the public transport. If the event is cancelled or rescheduled, Ticketek Marketplace will refund you the amount you paid for your ticket (excluding delivery). Any translation of this document from English is for assistance and information only. If enough people do it they'll be investigated. Press J to jump to the feed. Paying Party Any organisation or body who has a legal liability to pay compensation for the failure of the service, against whom You have a right of refund. No response to multiple follow ups, and upon trying to call them on 132 849 it's just a voice recording that doesnt go anywhere. I bought tickets to and event halfway through last year, tried to call them on a number of occasions and tried to email them, i unable to get in contact with anyone they have set up their phone lines and email systems that way intensionally. Secure Accounts Widget Allow me to pay for tickets and eventually send mobile tickets that can't be accessed. Any evidence requested by our Customer Experience Team to verify the emergency circumstances. We/Us/Our We are the Booking agent with whom You made the Booking. Ticketek Marketplace - Buy and Sell Tickets Buy guaranteed tickets for sold out events at a fair price. It goes against our guidelines to offer incentives for reviews. Ticketek is selling for the following venues only. Like. If the purpose or reason for which You booked Your flight in order to Attend has altered or been cancelled. I have also msg Ticketek via Facebook and they directed me back to Ticketek Marketplace. I went through other issue option and submitted claim to have tickets moved to later date(mary Poppins). Breakdown A copy of the call out note froma nationalbreakdown recovery service. We may consider other Emergency Circumstances at our discretion. Any temporary relocation for work must be for a period of at least 3 months. More Info. The term "refundable" has a commonly understood interpretation and I would seriously question whether Ticketek's definition, and enforcement, fits within that. In event of a Refund Application the English language version shall be the basis of settlement. Where You are the business owner or registered Director, or a member of Your family is. Ticketek wanted the official government correspondence from my mate's dad, and that was just for 1 ticket to be refunded. Can I get a refund or exchange? - Ticketek Marketplace Help - Confluence means a Burglary, Fire, Malicious Damage or Flood at, Burglary, Flood, Malicious Damage A Police reference number or evidence from the submission of a claim to, means the theft of a document necessary for the, If the documents can be replaced in advance of the, means a requirement to move address imposed on. Where you cannot provide evidence that the person affected is within the Group due to Attend the Booking. Are there any age restrictions enforced on my event? Refundable tickets offer enhanced cancellation rights if you can no longer attend an event for one of the listed reasons such as sickness, travel delays and adverse weather. What to do?? How totally useless. <iframe src="https://www.googletagmanager.com/ns.html?id=GTM-K4QMLG" height="0" width="0" style="display:none;visibility:hidden"> </iframe> Then I looked on Trustpilot at their reviews and really started to worry! I tried to buy tickets to Jim Jeffries, afterpay processed the payment, but the tickets from ticketek didn't. Please also read the General Conditions of Refund. There is no customer service centre you can call, just an automated voice call telling you to email. What gives? Ed's 2023 tour will see him performing at our most iconic stadiums in Wellington, Auckland, Brisbane, Sydney, Melbourne, Adelaide, and Perth. If the event is cancelled or rescheduled, Ticketek Marketplace will refund you the amo They are the shittest service in Australia. https://help.ticketek.com.au/hc/en-us/articles/360039831534-Frequently-Asked-Questions-Refundable-Tickets. RP ENG EXTENDED - Refundable No contact available anywhere.No responses from support requests, just an "we are trying hard, thanks for your patience.Meanwhile, we are going to miss the event!Its time to stop using Covid as an excuse for complete lack of service or care. Fire A report from the fire service and/or police. I paid for tickets to The Mousetrap at the Theatre Royal in Sydney and they were not delivered via email or post. I promptly contacted customer support and requested refunds as the online refund options were not functional.Ticketek have not responded other than automated emails saying; "Thank you for your email we will reply as quickly as we can" on Jul 16, 2022 and later. Not that they are necessarily wrong, but people often don't comment when things go routinely right. Safe, Fast and Verified I had tickets for an event that was supposed to be in 2020 and then 2021 and now I have a 3 month old and I thought Id be ok to leave her for a night by now but Im not. Still waiting for my refund 6 months. What a disgrace!! Scalping 18. You can do anything you want if you're the only game in town. I have now been trying for a refund for 6 months. Hands down. Was given tickets for Ed Sheeran concert as a gift. , please contact the Customer Service team directly for further advice about your Refund. Find out how we combat fake reviews. I received an error message after purchasing tickets. To resell an Ticketek ticket, simply login to your account and select which tickets you wish to list for sale. I booked tickets for Phantom of the Opera, it was cancelled due to COVID then rescheduled to which I never received an email confirming the date and time of our show and nothing was showing in my ticketek account. Ed's 2023 tour will see him performing at our most iconic stadiums in Wellington, Auckland, Brisbane, Sydney, Melbourne, Adelaide, and Perth. Ticketek will only provide a refund or exchange a ticket if an event is cancelled, rescheduled or significantly relocated by the Seller (and you cannot or do not wish to attend the rescheduled or relocated event), or to the extent otherwise required by law (including the Australian Consumer Law). How insensitive is that. Just fake a doctors note, cant imagine they review them too carefully. I will NEVER buy tickets from this company again! Once got a response to an email because I didnt purchase the ticket wont gi. Where you cannot provide evidence that the person affected is within the. Ive been trying to call them about some issues I had with the ticketing and I cant get through to a customer service representative on the phone, and then I see this has happened to so many people, how can they get away with this? Emergency Services Police, Fire and Rescue Service or other Emergency Services. I want an refund, yet there is no way I can get it. To read more about Covid-19 please visit our dedicated page here. Buy guaranteed tickets for sold out events at a fair price. We discuss whether its cheaper to book your trip yourself or through a travel agent, and go through some money-saving tips for during the planning stage. 2023 Trustpilot, Inc. All rights reserved. Simply do not try to contact them in any way shape or form.Worst customer service. I finally did get a short email back the night before the event, ABSOLUTELY APPAULING. IfYoudid not make reasonable alternative arrangements to AttendtheBooking. I bought tickets through ticketek marketplace when directed through the ticketek website (as only single seats left for a netball game through the main website). Wouldn't refund me for an event I bought tickets for in 2019 that has been cancelled and rescheduled like 6 times because of COVID. Anyone waiting for refunds from Ticketek? Ghosted for 6 months now I have now been trying for a refund for 6 months. Thesereasons for refund are considered on an entirely discretionary basis and are not to be taken as a guarantee of refund. Your business model is pathetic and now you have lost thousands of customers.I will never recommend Ticketek I will never use your service ever again.. Thanks a million Sandie for your wonderful help & tickets are now sorted enabling us to still attend the concert. Ticketek Australia you're a pathetic poor excuse for a company. The customer service was super helpful and I got the ticket value back and it sold super quickly. If Your flight is Your Booking and it is cancelled or postponed, and You have a right of compensation from the Airline or another Paying Party. failed the examination previously and had to re-sit. Make a report to ACCC. Create an account to follow your favorite communities and start taking part in conversations. Many of us haven't booked on line since COVID started, The site is worse than I remember. Never ever again. Attendance at business meetings and business travel. Why is your site permanently unavailable. etc. Attendance at business meetings and business travel. Wife tested positive on 13th. Wemay refund where You are unable to Attend Your Booking because of one of the following reasons associated with Covid-19: We dont refund where Youare worried about catching Covid-19 or where Your travel plans are affected by Covid-19 restrictions. An email from the Booking agent confirming they are unable to replace/re-issue the tickets. Refundable tickets via tiketek not refundable? : r/sydney We/Us/Our We are the Booking agent with whom You made the Booking. means the unforeseen change of the date of an examination that. and subject to change at any time. The office was just as bad as the ticket fees would have you believe. Zero stars, uselessly run, waste of a time company. Why is the price displayed on my ticket different to what I paid? Change My Location means cancellation or significant delay of flight(s) which. If there is a financial failure of any Transport provider. Adverse weather with no Government Agency warnings not to travel. actual or perceived: wildfires, volcano eruption, tsunami, earthquake; war, hostilities, terrorism, civil commotion; strikes and industrial action; imprisonment, repatriation, deportation; poisonous biological materials, radioactivity; Cyber Incident or Cyber Act; state property seizure; naturalization, visa, in-vitro fertilisation, or other appointments; where exposed to any sanction, prohibition or restriction under United Nations resolutions or the trade or economic sanctions, laws or regulations of the European Union, United Kingdom or United States of America. (Receipt required for Doctors note refund up to $100 or equivalent). Pleased to meet you, won't you guess my name? How did this happen? Wemay refund where You are unable to Attend Your Booking because of one of the following reasons associated with Covid-19: We dont refund where You are worried about catching Covid-19 or where Your travel plans are affected by Covid-19 restrictions. Any reason for refund must not have reasonably foreseeable at the time, Maximum refund value per person will not exceed the total value of their share of the. Do I need any special hardware or software for print at home tickets? This meant that I had to sit & concert was standing room only. No, Ticketek Marketplace doesn't own the tickets so is unable to offer refunds or exchanges. Forcing people to own smart phones is not giving people choice and freedom. Its a disgrace. I wonder who are these people to get this strong approval from the government to make all the entertaintment ticket sales and grab millions.. Are Refundable tickets available through Ticketek Marketplace? Their phone doesnt answerThey have not responded to emailsThey have not responded to multiple email forms. If could give a minus 10 score I would. Yes, customers can select Refundable tickets for tickets purchased through Ticketek Marketplace Ultimate and Ticketek Marketplace Deals but not Ticketek Marketplace Fan-to-Fan ticket sales. Now I would have to take it to NCAT to remediation to get a refund, which likely costs the same as the tickets Ticketek - Refundable Refundable Tickets Terms We provide refunds if You are unable to Attend your Booking due to any of the reasons below and have provided the evidence requested below. Ticketek Marketplace - Buy and Sell Tickets Fuck that, what a joke of an optional extra. Specific reasons where refunds will not be provided: We do not refund for non-Attendance of a Booking directly or indirectly associated with: Definitions No, Ticketek Marketplace doesn't own the tickets so is unable to offer refunds or exchanges. We may consider other Emergency Circumstances at our discretion. Therefore, it's impossible to speak to an actual person. Years ago I did a few days temping at Tiketek. The call centre shut the phone to the customer's face.. ProductReview.com.au has affiliate partnerships. Frontier Touring, Special Guests: Maisie Peters and Budjerah. I have been linked to your site from Ticketek.co.nz. Ticketek Marketplace (marketplace.ticketek.com.au). This is not an insurance policy. In event of a Refund Application the English language version shall be the basis of settlement. We also ensure all reviews are published without moderation. means an Illness or accidental Injury to a person in the Booking or an Immediate Relative. IfYouwere aware of the disruption prior to the date of theBookingand did not make reasonable suitable alternative travel arrangements. Sell Ticketek tickets | Tixel They have admitted they owe me the money after months of providing proof, refund still remains not issued - 2 years later. Superstar Ed Sheeran is set to return to Australia and New Zealand in February/March 2023 for a massive run of stadium shows as part of his + - = x Tour (pronounced "The Mathematics Tour"). Communicable Disease means any disease capable of being transmitted from an infected person or species to a susceptible host, either directly or indirectly, that has caused quarantines or restriction of movement of people. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Doctor A qualified medical practitioner registered and licensed with a recognised professional body. If you exceed the ticket limit, Ticketek may at its discretion cancel any or all of your ticket orders and tickets without notice. I've bumped the ticket by responding as recently as January 2023. I booked some Elton John tickets but didn't receive the pdfs in the original email confirming the purchase. Where You are the business owner or registered Director, or a member of Your family is. There is not one good review about this dodgy company. I cant go now, and when trying to chase a refund you literally have to choose from a bunch of pre approved refund appropriate situations and provide evidence. I am not a lawyer, but charging a relatively significant amount extra for optional refundable tickets, then making it basically impossible to get a refund, strikes me as something that shouldn't be allowable under consumer law. After following up, they said they'll investigate and give them 30 days, and basically after that they just went silent. They do but its retarded. Youmade an unsuccessful request for annual leave for the date of theBooking. An incident number or report from the Police or relevant traffic authority. Fans should only purchase tickets from the official ticketing agencies listed at edsheeran.com or frontiertouring.com/edsheeran. Stick to Ticketmaster. Their contact phone number is a recorded message repeating the same excuse that redirects you to the website. Companies can ask for reviews via automatic invitations. Anyone has experience getting refunds from them or have advice on what I should do here? Buying Tickets on the Ticketek Website Step 1 - Sign in to My Ticketek Make your ticket buying experience easy by registering with My Ticketek, then signing in each time you visit the website. No worries, as your cousins for a DOCTORS NOTE STATING THEY HAVE CANCER AND YOU WANT TO SPEND TIME WITH THE FAMILY. Refunds & Exchanges Follow New articles New articles and comments. I paid the additional cost in checkout for refundable tickets. The other two (2) tickets (also requested for a refund online) were emailed to me on the 23rd of April 2022 and not refunded. Safe, Fast and Verified Their garbage outline needs us to be examined physically to be considered for refund, in the midst of a pandemic. Paying Party Any organisation or body who has a legal liability to pay compensation for the failure of the service, against whom You have a right of refund. Booking The pre-planned and pre-booked service(s)/event(s)/flight(s)/ticket(s) transacted with Us by You. Fire A report from the fire service and/or police. Specific reasons where refunds will not be provided: We do not refund for non-Attendance of a Booking directly or indirectly associated with: The following words or phrases have the meaning shown below wherever they appear in bold in this document. Ticketek Marketplace ?Dodgy Dodgy company, someone in what ever department should be cracking down on these dodgy companies. Might be worth looking into? Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Can I get a refund or exchange? - Ticketek Marketplace NZ Help - Confluence They agreed I shoudl get a refund, then asked for my account details for the refund. This is a public forum presenting user opinions on selected products and businesses, and as such the views expressed do not reflect the opinion of ProductReview.com.au. Share. How they don't answer their emails again and fair trading have finished as they have "agreed to refund me". Allow me to pay for tickets and eventually send mobile tickets that can't be accessed.Website doesn't work. Requesting a Refund. Ticketmaster Resale | ProductReview.com.au Privacy (data erasure request) Worst website and app I have ever used!!! This includes ticket orders associated by the same name, email address, billing address/delivery address, credit card number or any other details provided to Ticketek. >|DprR5}F'+#&'GM.VMn750gtge%iaMX1o-|iSfjS,r2)HTu2ujrzn ZvP`i}F``empr]pq}pC#MKM/n]:gx6O;2=3;M;>#S3I Any change to your work schedule (other than the specific situations listed under Work Relocation or Emergency Services Recall sections of these terms). Budjerah: 6:00 6:30pm Fully understand why they lock the tickets but for heavens sake 8 days out and still locked, try to contact someone to find where is the darm code to be found to unlock? Ticketek Marketplace - Buy and Sell Tickets

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