So supervisor said I will close the case in your favor. 2023 Comparitech Limited. Each transaction creates the opportunity for both buyers and sellers to leave public feedback about the experience. 1. If I can prove to eBay (and I often can) that I described the item accurately and it was as described, eBay will side with me in the dispute. Yup pretty much. You can chat with other sellers about anything to do with running a business on eBay. They have no reason to create one earlier. After receiving the item, contact seller within Returns shipping; 14 days: Buyer pays for return shipping: Refer to eBay Return policy opens in a new tab or window for more details. After 20 minute hold a supervisor from the Philippines comes on, long story short he said : while I was on hold he was reviewing my messages and the buyers messages along with my pictures and his pictures and he thought the buyers story did not add up. Thanks for the reply. Select Order Not as Described. Theyll tell you to file a report with the police and then wash their hands of the matter. They look the same to me.. on NO Cash Refund for wrong purchased items. Refund, repair or return. Upon receiving the item back, the seller has six business days to issue a refund according to eBay's policy. Hey Im kind of new to mercari and Im really nervous. Some are targeted at buyers, others at sellers. They then go to Etsy and order the item from me at full price using a suspect credit card number. You can request that the buyer send the item back to you immediately. Person found tampering with package can face up to 5 years in jail and/or $250,000 in fines.". Is there any point in doing that? She may have forgotten she purchased this one as well but from you. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. What's the tracking number? Put it in a bag took pics opened case and returned back explained. I did became a pain with calling everyday and today calling 5 times. I always get a receipt of postage but buyers dont want to pay for tracking which is from $4.50 on up on a cheaper item and especially when the item costs less than the tracking shipping. Exchanges and Replacements - Amazon Customer Service Copy and save both forms before submitting them. This guide will tell you about the most common eBay scams, what to look for, and how to protect yourself. I ended up having to give a refund in fear the buyer is going to give me bad feedback. What's the return address? I sell on Ebay myself. Its a battle that sellers will always lose but eBay does help their best sellers that have track records of good sales. I've msg'd the buyer and asked if they could see a return address or the USPS tracking number. That photo looks like your shipping label stuck on top of another shipping label. Buyer returned a different item, this is what it took to get ebay to Possession is the point when a buyer loads purchased items into their vehicle First of all, from the Apple menu, restart the Macbook Pro. 2 yr. ago Also you can file with USPS Postal Inspection for mail fraud jalamo 2 yr. ago When a buyer disputes an item, the review is no longer an option unless they "accept the item". Or when Williams Sonoma sent 99 knives, which cost $40 each, to a shopper who wanted just one. Western Australia Seller Community Connect, https://www.ebay.com.au/itm/164122652992?ssPageName=STRK:MESOX:IT&_trksid=p3984.m1561.l2649, A new look for the View Order Details page, The Seller Refurbished item condition is being removed in some categories, Single Use Plastics: Addressing Plastic Waste. I don't want to leave anyone in the lurch, but I'm not sure what more I can do. Ebay problems: Buyer opened a return and sent back a different item Then maybe they won't send it back and you won't have to refund. I never sold anything over $300 so this is a lot of money and first ever claim of wrong item sent. WARRANTY AND INFORMATION. Buyer said I sent wrong item when I sent right one - and got money back Update: EBay decided on Buyers favor despite all my proof and messages and lack of buyers messages. It's so unfair to write eBay sellers off like a bunch of cheap scammers. For things like graphics cards your best bet is to sell locally, all cash. If there's something wrong with your item, you can return it to the seller for a refund or a replacement. So Im hoping he doesnt return anything. All items are made out of High Quality fabric. Check out this video to understand how dimensional weight is measured when shipping. Those labels are a lot bigger and I never cut them to a smaller size. USPS is the most trusted delivery service in the USA. Dollars. I had a customer returned a damaged worn item sportswear and we fixed and returned back to her as they pulled the seam away after wearing to try and get a refund. Do everything you can to annoy them until they finally just pay you the $900 so you go away. this has happened to me a few times with FBA buying new and sending a clearly worn out used item as a return, Amazon, as usual, do very little, you have to accept it or go throw hoops to get any recompense For more information, please see our If you don't respond to the return request, we may refund the buyer and seek reimbursement from you, without requiring the buyer to send . But it would be kinda weird if the post office is secretly replacing nice quality branded merch in random packages with cheap nonbrand similar items. 09-10-2020 Go to your post office with your Tracking Number and buyer's email and pictures and make an inquiry as to what could possibly have happened prior to the package being delivered and what is your recourse. paperspast.natlib.govt.nz A Seller's Guide to Common Poshmark Scams and What to Do! - OneShop Two moths ago, a parcel comes back. Because eBay functions as an intermediary between private buyers and sellers, the idea of building an online reputation on the site is pretty important. I get an email from the buyer asking where I sent it, oh that is wrong, send it here. If eBay screws you and sides with the buyer like they most certainly will, you have to make yourself into the biggest pain in their ass that you possibly can. It was already on the way. Had a return request with item not as described I tried to get in touch wtih the buyer to find out what the problem was but got no response (not unusual) I accepted the return and they buyer has returned a different item, different in that its a cheaper poorer immitation of the one I sent out, clearly worn (smelling strongly of perfume) and damaged. Buyer gave wrong address, and expects refund, who - The eBay Community Anytime I can create with the Stardream line, I jump at the . No they dont. "Hi. Most of them are happy new year banners being returned in Febuary. The other thing to remember is that every computer, phone, tablet, laptop will show colours differently. Tell them you will be contacting their local police department to file a complaint and for him to be prepared to talk to the police, because someone must have tampered with his package. Also one first class item costs a US seller minimum $2.60 to ship that same item is .30 for China. Or is it possible it was mixed up with a different package? So eBay accepted the return. It sucks. Yes it would add cost. They say its to cover additional shipping costs, as they suddenly need it sent to a foreign country (often Nigeria, although not always). Bamboozled: If a retailer sends you stuff by mistake, can you keep it? - Nj i think someone is trying to scam me like this to. Even if Mercari rules in your favor and does not allow the return, you will not have to worry about a review being posted. Thanks guys, Ive emailed the buyer and said shes sent back the wrong item, and would she like me to return it back to her and she can still return the item I sent outhaha not sure how to open a case on this kind of problem but Ill go and have a look through help. Solved: What to do when wrong item received, seller reques - The Amazon Sent Wrong Item (what To Do, Can You Keep It, Refund, Exchange zahidzaman 2 yr. ago It's tough dealing with customer service when they're all Filipinos who don't understand or care. I stopped shipping to Canada because of customs problems. Contact postmaster and file mail fraud. If you are sure the buyer is trying to return a different item for refund here is what you should do: 1) Report a buyer for misusing returns - returned a completely different item. Refunds will be processed to the original form of payment no later than three (3) business days after confirmation from the Seller that the item was returned by the Buyer to the Seller. Buyer had wrong address, item was sent back, what now? - EBay Item Not As Described, No Returns: 10 Tips to Help Avoid Returns on eBay 26-05-2020 Your package was definitely received by GSP in Kentucky, so if that doesn't look like your packaging, then it must have gotten mixed up by GSP and they sent the wrong package to your buyer, or your buyer is pulling a scam. Over the last 2 decades, web development businesses pop up and die off faster than you can say "HTML". The scammers will also ask for your PayPal email address. The buyer pays quickly, and you send the item without concern. The scammer only needs to say they suspect something was wrong and most institutions will chargeback straightaway, regardless of whether they already have the item or what condition its in. She got her full refund back and kept the ring! The buyer received an item that was not as described (misrepresented sizing, undisclosed damage, a different material, a non-existing detail or feature). What should I do? Should the customer take possession of purchased merchandise prior to the 5-day refund expiration period, the sale is final. bearbrickStarry Sky Qianqiu Gold Powder Violent Bear Bearbrick @deala0621, according to the screenshot you posted, that item was shipped by the Global Shipping Program. Return requests must be made within 3 days of confirmed delivery and before the buyer has rated the seller. Once the scammer has your money through untraceable means, they will stop communicating with you and will not send the item. If the seller wants you to send the order back, you'll need to coordinate with them on who will cover the return shipping costs. Glad you at least eventually prevailed. The most common dispute for a scammer is the "not as described" dispute. They may even provide photos of the broken item. I am absolutely certain there was not a mixup with items i've sent out (in my case I told him I am a small time seller with limited inventory and never had the item he claims i sent in my possession). All sales are final after the buyer rates the seller or 3 days after delivery. Sucks!! Before you start your Missing Mail Search, you will want to double check the status of your package. Opium Smuggling The early edition of the evening paper of the day following that eventful night, sold like hot cakes; and well BUYERS ABUSE POLICY Sellers should be very careful when describing items and only ship out things as described. e-bay couldnt give two hoots for sellers as long as they are making money. You close the listing and send the item, but either they dont pay, or they dispute the transaction with eBay, claiming the item was broken or that the listing was a fake. I think padi means, the buyer is looking at a red top (for example) from a different seller and saying it's wrong. They left negative feedback telling me I sent them the wrong item and never sent them a refund, which whcih out of my control, but I posted a rebuttal of them never sending back the "wrong" item in the first place. I see two possibilities: either the GSP mixed up the package and sent the wrong package to your buyer, or the buyer may be pulling a scam. I asked Ron, who was by far the best rep I dealt with, what a seller had to do to prove to ebay that a buyer has sent a different item than what was sold. IN THE LAST STRIDE. In my experience, the wait times are usually short and they do call within the estimated time. If they do not rule you not at fault and release your funds, complain to ebay for business on facebook. Get that into the case, then contact eBay customer service and ask them to reassign the case to the GSP because it was their mistake, and it's not your responsibility. Ebay We Can T Process Your PaymentPlease select a different payment I did buy the shipping label through ebay. Check all items upon receipt. What a pain in the ass - of course they probably didnt ban the buyer or anything so theyll just do it again to a seller who isnt as diligent at documenting as you are. It also looks like the original label is a printed label, cut out and then taped on. Accept it and issue return label. Lol either way I wasnt surprised. In order for it to work, sellers must provide proof of item delivery. Ebay always takes out the fees and send the remaining money to the Bank on file. Please check with everyone in your home and any packages you've received recebtly for any mixups with your mail. If you play nice, they will just tell you that it's too bad and part of business. But I would like to reach more buyers. I was hoping it was a post offcie mix up. 26-05-2020 I dont understand why he thought that she wouldnt notice? Say that the GSP mixed up the package, and sent somebody else's package to your buyer. It certainly looks a much darker top in the listing. Particularly if the item is expensive, popular, or desirable (such as new cell phones or gaming consoles).
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