If you are looking for fluffy towels and a 5 star experience this is not your place. However, you are likely to be ignored. Lied about helping me reinstate a deleted direct debit so that I would end up having to pay an admin fee on top. For the price per month, this is a great gym, it has everything u need and more. Maybe they could squeeze in another floor mat area near the gym balls. This hasn't happened and all attempts to contact them regarding this is being ignored. Join the 261 people who've already contributed. After trying to negotiate and explain that if I like the experience I was going to be joining for the year at 38 per month I was still shunned and advised I would have to pay 16 for a day pass. Here are 8 tips for writing great reviews. Very convenient opening at 5 a.m. and surprised how nice the changing rooms are. The law is too good for TruGym though who just ignore refunds after blatant breaches of contract.My branch shut down down and I never received a membership refund. Huddersfield gym- horrible service, old gym equipment. A relaxing atmosphere also with the benefits of the jacuzzi and sauna. Sure the only reason I went with this gym was because its cheap but Im now paying 40 a month for it!! | Read 101-120 Reviews out of 262 I have paid for a year's membership through GymFlex and have no idea how to get my money back. The staff are more interested in their weekend plans than theirmembers. Pay a little bit more and go somewhere decent ! trugym customer service I have been going to truGym stevenage for over a month and I find the staff very helpful especially Lewis Marshall (Fung Ling pang). I find the booking system for classes difficult to work out which is why I havent booked any yet. I cancelled my membership, now I owe them 82 pound some how, they need to sort out their cancellation policy. Plus, you avoid the $5 phone payment processing fee. Also more weight clamps are needed as there aren't enough for the machines and free weights. Its hard to believe this is actually a trading company (for now!). Very clean with a good atmosphere and equiptment maintained to high levels. We also ensure all reviews are published without moderation. Awful showers. trugym customer service - americanuzbekistan.org Top gym with great facilities and friendly staff that are always willing to provide support and advice. kept it quiet from staff aswell ! Here are 8 tips for writing great reviews. ?TruGym this is unlawful and action is being taken. The lady on the reception named Nina mostly seen in the day time is extremely unwelcoming and rude with most of the members especially with the ones who cover, the management either needs to train her properly or find a more welcoming staff or gym will keep losing members. Still fighting 4 months later, just about to take it legal now as they think they can ignore consumer rights and do what they want. A nice gym and I enjoy my early morning workouts. Completely recommend this gym for any women that are looking for a great gym for good value for money. Moreover i received several very abusive emails from them in the days following. The facilities are fantastic and the variety of classes included in the price makes it well worth the money the staff are always so friendly, helpful and encouraging when you need it the most. !What a disgrace. I went home and promptly sent another email to the address he gave me with all my details as an attachment, which promptly bounced back. The law is too good for TruGym though who just ignore refunds after blatant breaches of contract. It's not worth the membership money.You are better off going to the non-contract gyms you can cancel anytime and who also have new and maintained equipment. Well located gym, friendly staff very clean, some equipment showing need for repair or replacement. Great gym, Centre of Bromley and easy for me to get to.There is free parking right out side after 6:30 which is perfect for me as i go after work. AVOID LIKE THE PLAGUE. Completely unresponsive to emails. This hasn't happened and all attempts to contact them regarding this is being ignored. The only reason this gym has members is bcz its ladies only gym and they are taking this for granted now. I complained because the Les Mills class I was attending was run by an instructor who admitted he had not done Les Mills update training for at least 2 years (it is required twice a year!) 2023 Trustpilot, Inc. All rights reserved. Plus side, plenty of cardio equipment. Great gym, always really clean. TruGym is filled with good equipment and friendly staff. They offer classes which I have found very useful for my weight loss. No manager their so explained to the receptionist what the issue was and advised her that the statements had cost me so to make sure to return them. Here are 8 tips for writing great reviews. It was a great gym to start off my journey on becoming the best version of my self. I know several members have request a standing calf raising machine. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. All rights reserved. If this has not happened, then please email headoffice@trugym.co.uk with your name, club and a brief explanation, together with evidence of the transaction dates being different. The list of kit faults is long much of which needs either a battery ,spanner or Allen key However management dont seem too concerned about walking around and sorting it outWeb sight is not up to date and the terms and conditions are un obtainable, gym location list is wrong Ipswich is not even listed and thats a just a 30 second input job, Trugym Gateshead Plenty of equipment and never have to wait to get on a machine. The TruGym in Uxbridge closed without warning and were still taking payments AND bookings. I've always felt so welcome at TruGym and enjoy making my daily trips. Here are 11 ways to become an excellent customer service professional: 1. The Pump was supposed to be run by a girl who no longer works in the gym but according to the booking form she is still there for next weeks session. Great for all ages, shapes and sizes! Trugym have recently closed a number of branches (Bromley, Boston, Plymouth and Folkestone) at short notice and staff have lost their jobs without prior warning. Also, water little bit too cold sometimes. It is quite literally impossible to make a complaint or voice any issue and actually receive a response from this terrible company!! i had cancelled my membership as i was on the monthly contract, they still charged me for the next 2 months.would not recommend this gym. It wasnt until I arrived at the gym to see it closed with a sign on the door saying an eviction notice had been implemented and Google saying that the gym had Permanently Closed. Suggested companies are based on peoples browsing tendencies. Your experience matters. | Read 81-100 Reviews out of 264 Generally a decent gym, however it is far too hot- more fans required as really affects my work out and energy levels. The timings of the place are good too accommodate all women there. I go to the gym because its an only female gym, however its extremly dirty. Numerous times iv had to call and email to find out what what's going on with my refund to be told NOTHING!! this is extremely unprofessional. Was told that membership fees would be refunded pro-rota within 7-10 days which was hasn't happened and was well over a month ago. Staff ensure that this is respected and will always ensure that they take in to consideration members wishes. Don't join this gym. as a regular memeber of this gym i feel it as it is my responsibility. Friendly staff. Awful!! and when I talked to Harlands and the branch, was treated with a rude, defensive manner. We use dedicated people and clever technology to safeguard our platform. Trugym chatham disgraceful customer service.ThIs gym was still not open dispite date after date of saying it would be.using the excuse it's a health and safety issue.For a company that has fingers in a number of pies mostly gyms,you would think they would get it right.To make matters worse they only informed some members Anyway, the gym dirty, the showers smell sickening, the cleaners are rude AF and the machines are broken. Joined for a month at the Keighley branch in August 2013. There is upbeat music playing that's not too loud, TVs with different channels with subtitles. Facilities are okay but not worth the hassle, would rather go to a different gym and pay more- total and utter crap! All of the members that I have encountered at the gym were very supportive and helpful. There should be staff that keep it neat and tidy, and there are never any connection clips on the multigyms. I dont think a company who can close a centre without notice and not refund members but somehow have other centres opened and are opening more?? After reading about other peoples experiences of TruGym online, it seems this chain often shuts gyms without notice. In reality this was my experience. Absolutely the poorest new customer relationships ever!! | Read 21-40 Reviews out of 264 Always clean but sometimes have to ask for blue roll on weekends bit slow to get machines fixed but theres always an alternative.. the lass that works there weekday afternoons is an excellent example of how gym staff should be, always fills you with motivation and always full of beans (Marie) . I have been trying to contact them for a refund for months and have been completely ignored. So far, an excellent option for a gym considering the membership prices are cheap. Jacuzzi not in use all the time.Air con on at the gym qhich is fine, but not at the pool. I bought a membership 4 years ago. I DO NOT RECOMMEND. Staff were non empathetic and unhelpful following the incident. Once my payment went through I got an email saying that they are closed. I used to be with DW you in Huddersfield then true gym took it over. Your experience matters. I paid for a year membership and at that point had several months left. I email head office never got a reply. Your experience matters. Good luck TruGym you are going to need it! trugym customer service. This gym offers friendly staff with excellent personal trainers. The pool is like something you'd see on a really seedy Butlins holiday campsite, all it needs is a few lagers hanging in a net in the corner of the pool for the local demographic! Not helpful at all. DISGUSTING!! Makes you feel reallllllyyyy bad, and it may be because you were late getting home from work etc. Good luck getting them to answer the phone. A couple of points - the changing rooms are often dirty due to disrespectful members and the showers could be set on a longer timer as they are not great. Companies can ask for reviews via automatic invitations. A positive and social environment to train and meet people. 0 star! There is a sign on the door which states check opening dates on social media. Trugym is just at the level that suits me but it is understaffed and any problems, repairs or maintenance seem to take ages. This company doesnt care about its members, its purely about money for these people. I asked for complaints procedure for head office and that was also denied. But no way to resolve it. Published on: January 2, 2023. why would you not notify any body ? Members are then promised refunds on annual contacts which haven't materialised and monthly payments have continued to be taken after the branches have shut. I tried to speak to the gym they said there was nothing they could do. They are now pursuing me for 234 claiming I never cancelled. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Thanks. Hopefully it goes without saying that if you join this gym you run a very real risk of losing your money. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 2 of 14 Management ineffective and ambivalent. The only area of improvement I can think of would be ensuring there is enough roll in the spin room to wipe down our bikes afterwards instead of having to hunt for some in the gym floor. Absolutely flabbergasted of the audacity and attitude she had with me. Verification can help ensure real people write reviews about real companies. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. 2023 Trustpilot, Inc. All rights reserved. Highly recommended. Suggested companies are based on peoples browsing tendencies. Understandably very angry!! 1/pool too cold to use from me joining in November to February. The day before, my payment had been taken. Anyone can write a Trustpilot review. So far, after over 20 written requests, the gym and its director Parm Singh refuse to tell me if any of the instructors are actually up to date - which they are required to do by Les Mills UK. I joined truGym last week in Maidstone. We use dedicated people and clever technology to safeguard our platform. I use both the free weights, machines and also classes. The branch (Chatham) don't even answer my emails now! Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. My branch shut down down and I never received a membership refund. Terrible service. Cancelled after one year membership. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. The gym had closed down suddenly in November 2021 and hasn't provided a refund. Companies can ask for reviews via automatic invitations. Not sit there and eat cakes.Ridicules customer service overall. It goes against our guidelines to offer incentives for reviews. For businesses Categories Blog. If you like swimming, prepare to be hugely disappointed! Be proactive by paying attention to the customer's needs and offering help or recommendations . Pool full of screaming kids. In the meantime, they have been taking money out of my account. Companies can ask for reviews via automatic invitations. TrugymStop taking payments from new customers when you know full well that you are closed !!!! | Read 261-266 Reviews out of 266 Please bear in mind that was at 18:30 in the evening and I only wanted to try for an hour. why would you not notify any body ? It pains me to say this but it would have been 5 stars for the way the great staff are/were also the fantastic classes were in BromleyThe trouble is that the staff were told by text message last night at 10:30pm that the gym is to close and will not be opening again.This is just a disgraceful way to treat everyone involved, especially by text with no notice, can only assume due to covid it was loosing money but come on Trugym this is disgusting!!