We reserve the right to prohibit users from posting tickets on viagogo if they are not able to provide the exact tickets they posted on viagogo. viagogo - Buy & Sell Concert, Sport & Theatre Tickets All forms of redress are non-transferable and non-refundable. Ticket Buyers Left 'Holding the Bag' After Viagogo Changed Refund One Direction Tour 2023. This will be posted quickly, exposing the company and letting others see what happened to you! That's not something you're likely to shake off. It means that if tickets can be transferred to a 2021 event, Viagogo will not refund ticket holders, even if the 2020 event is confirmed as cancelled. Actions does not process claims and we cannot advise you on the 2.6 Making an Offer. Since June, we've found listings for events at all of these venues on Viagogo. I relisted, but Viago relisted Harry Styles tickets to a date that does not exist in Dallas. No refunds, cancellations or exchanges will be issued for date or time changes, partial performances, or lost tickets. My partner has a job where he is required to go away at the last minute. 'We always advise customers to purchase tickets directly from us through TheOpen.com or from authorised providers which are listed on the website. If We change this Agreement, We shall post a revised version of this Agreement, which shall automatically replace the terms of this Agreement. June 14, 2020 Rolling Stones concert in Louisville, KY cancelled. Terms and Conditions - viagogo ticket exchange If you paid by credit card, and paid more than 100 and less than 30,000, you have additional protections if something goes wrong. If you bought your ticket from an official seller you can get a refund if the organiser cancels, moves or reschedules the event. Gordon Scott had a similar experience, after buying a ticket to Leeds festival to see headliners, Rage Against the Machine, on the Friday night. When You purchase tickets on viagogo, viagogo guarantees that You will receive the tickets You paid for in time for the event. We will collect proof where this is possible but in some cases viagogo reserves the right to refund the buyer and not pay the seller even if proof of non entry is not presented. Viagogo | Complaints | Better Business Bureau Profile 1,779 reviews for Viagogo, 1.3 stars: '1. Sellers who commit to send tickets directly to viagogo are not required to confirm the order. Issues relating to the tickets which are apparent prior to the event must be reported within 10 working days after receiving the tickets, otherwise this will no longer be covered by the viagogo Guarantee. Editors Note on Viagogo Refund Class Action Lawsuit: : Lauren Shiflett v. Viagogo Entertainment Inc., Case No. They wait till the concert is over to say, it has past and there is nothing they can do, no refund no voucher for me. found tickets for Hamilton at Victoria Palace Theatre being sold for 714 per ticket and in breach of the venue's T&Cs. Concert cancellations blamed on COVID variant leave ticket buyers Viagogo promises "a full refund" if any problem arises, while Get Me In! If you fancy a viagogo event roulette then use this company. Melissa Taylor was one of many looking forward to this year's Wireless festival in London's Finsbury Park who is now seeking a refund from Viagogo after it was cancelled. He said: "My ticket was scanned and there was a funny beep, and he brought over another guy who scanned it and I was told that I had to go to the ticket office." You further represent that you have purchased or been issued the ticket(s) or have a right to purchase or be issued the ticket(s) prior to listing such ticket(s) for sale. This field is for validation purposes and should be left unchanged. . . Invalid tickets: If buyers are refused entry to the venue as a result of invalid tickets we may refund the buyer at any time. We do not guarantee continuous, uninterrupted or secure access to our service, and operation of our Site may be interfered with by numerous factors outside of our control. Which? But to her frustration, Viagogo claimed the refund could take several months. has found. A member who wants to buy a ticket first scans the Site database for tickets listed by Sellers that match the Buyer's desired tickets. To sell tickets, a Seller lists the tickets in the Site database. Apparently not. says firm changed policy to deny refunds if tickets can be used in 2021. Arctic Monkeys Tickets. All sales and bids are final. Shiflett claims she purchased two Tool concert tickets through viagogo.com, believing that the company would fulfill its Viagogo Guarantee and offer her a refund in the case of a cancellation. 'Such tickets will become void and the ticket holder refused entry to the theatre. Based on the attached photo, you can see there's bundle of rubbish replying you with scripts. Suggested Article: Verizon Wireless SMS Refund Settlement Details. If you bought your ticket from SM Tickets in SM Department Stores, Eastwood, or Lucky China Town and you paid in cash, you need to surrender your ticket . They were instructed to mail the tickets to Ireland by five days time, a deadline . I have lots of interesting documentation. 1.1 Introduction. viagogo Reviews | Read Customer Service Reviews of www.viagogo.it We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. Viagogo is now refusing to refund me, despite the sale being in breach of the Customer Rights Act. The Seller will be paid 5-8 working days after the event if delivery of the tickets was successful to the buyer. The Viagogo Refund Class Action Lawsuit contends that Viagogos action is in direct violation of the companys stated policy. South Shore Hospital recently announced that personally identifiable information and protected health information of more than 115,000 patients were exposed in a data breach. How do I get a refund from a ticket seller? - Which? You agree that We shall not be liable to You or any third party for any modification, suspension or discontinuance of the Site or any Services under this agreement, for any reason. Romeo Santos Tour 2023. It says Shiflett has not provided sufficient analysis of the impact of state laws on a nationwide Class. Tony Wood has been trying to secure a refund for his tickets to The Open Championship 2020, after receiving an email from Viagogo claiming the event had been postponed. Which? Dave Chappelle Tickets. 2.2 Registration. We have the right to withhold payment or collect repayment if the event was re-scheduled or cancelled or if We have a good faith basis to believe such sales were unlawful or otherwise made in material violation of this agreement. This tracks your activity using third party cookies. Some jurisdictions do not allow exclusions of implied warranties or limitations on how long an implied warranty lasts, so the above exclusion may not apply to you. If the event has been cancelled, send them evidence of this. Having arranged childcare, hotels & booked a nice pre-match restaurant, this was a devasting blow. If an event is completely cancelled the customer is entitled to a cash refund or 125% voucher. If you bought your tickets from Viagogo or Stubhub, get in touch with them to let you know you'd like a refund. Knotfest Japan Tickets. You consent to the exclusive personal jurisdiction and venue of Swiss courts. Viagogo has advised customers who cannot attend a rescheduled event to relist the tickets on its website, which allows the company to take a repeat commission from new buyers. If You do not agree with the terms of this Agreement or any revised version of this Agreement, do not continue to use the Services or this Site. You shall indemnify and hold viagogo and (if applicable) any parents, subsidiaries, affiliates, officers, directors, agents and employees harmless against all liabilities, costs, interest and expenses (including reasonable attorneys' fees) incurred by viagogo that arise out of any third party or governmental claim that involves, relates to or concerns (i) any local, regional, country, or international tax obligation or amounts due or owing under any tax regulation, law, order or decree or (ii) any dispute concerning the tax status of viagogo. Viagogo "refusing" to refund fans for gigs cancelled due to coronavirus Viagogo Fights to Stop Refund Refusal Class Action Lawsuit Gaining Viagogo customers are struggling to get refunds for cancelled and If you're still not getting anywhere with the primary ticketing company (such as Ticketmaster or SeeTickets), you could try going to the small claims court as a last resort. I was promised a refund. Viagogo will keep saying they already paid you but they will never show you the proof of payment. If You receive tickets from the Seller that are not the tickets you ordered, or, are tickets that are invalid and are not honoured at the venue, or, in the case where we did not tell you about a restriction on the ticket which could result in you being prevented from using the ticket, we strongly advise you to Contact Us to report the issue. 1. If StubHub decides you can be refunded, you'll probably get an email at some point on how to collect your refund. Only to be given the run around. Typically, upon the Buyer completing the transaction, We collect payment from the Buyer for the listed price, booking fees, delivery fees, and taxes on our fees. This is so we can promote the sale of tickets and items that You list for sale. It said: 'Our ticketing policy clearly states that reselling of tickets is a breach of our terms and conditions and if we detect these tickets they will be cancelled. Ticket marketplace platform Viagogo is fighting to prevent nationwide certification of a class action lawsuit accusing it of failing to offer refunds to events booked through the pandemic. calls on Viagogo to issue refunds for events cancelled due to COVID-19 and gives you top tips to get your money back, advice on writing a letter before you make your claim. It states that if an event organiser offers tickets to another event, customers will be entitled to those tickets. You agree to indemnify and hold viagogo and (if applicable) any parent, subsidiaries, affiliates, officers, directors, solicitors, agents and employees, harmless against all liabilities, costs and expenses (including reasonable solicitors fees) incurred by viagogo and (if applicable) any parents, subsidiaries, affiliates, officers, directors, agents, solicitors and employees that arise out of any claim asserted by a third party that involves, relates to or concerns any of your actions or omissions on this Site. I contact Ticket Master and they stated the ticket delay is probably due to the fact they need to confirm that everyone adheres to the ticket policy and didnt order more than their fair share. We often link to other websites, but we can't be responsible for their content. The Viagogo ticket refund class action lawsuit was filed by Lauren Shiflett, who says she bought two Tool concert tickets through viagogo.com, under the belief that the company would honor its "Viagogo Guarantee" and give her a refund if the event was canceled. is calling on Viagogo to refund customers for events that have been cancelled due to COVID-19. Once the Buyer finds a matching ticket, the Buyer notifies Us with an "offer" that the Buyer is willing to purchase the ticket. viagogo - Buy & Sell Concert, Sport & Theater Tickets I will join any class actionthis judge from Florida is corrupt and must be disbarred for not allowing this though. Mar 1, 2018. One customer, Melissa Taylor, paid more than 270 for two tickets to the Wireless festival, an event that the organiser, Festival Republic, says has been cancelled. viagogo - Buy & Sell Concert, Sport & Theater Tickets . viagogo - Buy & Sell Concert, Sport & Theatre Tickets Viagogo Refund Policy MoneySavingExpert Forum Rob Davies. You will need a username and password to access the Site and use the Services. You will be entitled to a full refund or a 120% voucher. Read Customer Service Reviews of www.viagogo.com - Trustpilot Report Fraud Note that this is separate from any Tax viagogo is required to charge on its fees. Viagogo denies withholding refunds for gigs hit by coronavirus If the event organiser is offering vouchers or tickets . Viagogo will keep saying they already paid you but they will never show you the proof of payment. With less than 48hours to go until the event, viagogo emailed to say the tickets were no longer available and my only option was to accept a refund. Take a look at our advice on writing a letter before you make your claim. Also, the customer always has the option of listing their tickets on the platform if they can no longer attend the new date.'. In the first instance you need to contact the website that sold you the tickets and ask to cancel the tickets and request a refund. If the Seller lists tickets for sale, confirms the sale and then is unable to deliver the exact tickets listed, viagogo reserves the right to cancel the Sellers sale, find replacement tickets for the Buyer and the Sellers may be subject to a replacement fee, other charges, and/or other consequences, as specified in Section 5. Are you still awaiting a refund for a ticket to an event that was canceled due to the pandemic? The orchestra said in a statement Tuesday that ticket buyers will be offered refunds. I have no ideal why a law suit has not come up sooner. Add in you are not the original purchaser of the tickets. Ticket listings are a representation of actual seat location. Instead it is claiming the events have been postponed, even when the organisers confirm they have been cancelled. Hundreds of summer events have fallen victim to the coronavirus outbreak, with organisers offering to give fans their money back if they do not want to, or cannot, transfer their tickets to 2021. 'We contact customers to update them on the status of events but they are always welcome to get in touch if they have further queries. I purchased tickets to a Jimmy Buffet concert for 08/14/21 (rescheduled from 08/2020). 3.2 Other Information. This charge is in addition to the amount originally paid for the tickets. Such sellers have no right to Report a Problem and the order is automatically confirmed immediately after the sale. Chris Brown Tickets. Welcome to viagogo's online ticket exchange (the "Site"). The Seller is responsible for determining whether it/he/she is required to account for VAT (UK or other), GST, sales tax or other similar fees (collectively, Tax) on the sale of the ticket. Viagogo withholding refunds for cancelled events, Which? finds FanFair publishes a guide for getting a refund from Viagogo 4. TheViagogo COVID-19 Ticket Refund Denial Class Action LawsuitisLauren Shiflett v. Viagogo Entertainment Inc., Case No. The money is paid to us, and the Seller is compensated for the sale according to their selected payment method and the payment policy in the help pages. Arctic Monkeys Concert Tickets. This Agreement (and all documents incorporated by reference) constitutes the entire agreement between the parties pertaining to the subject matter hereof and supersedes all prior agreements and understandings between the parties hereto with respect to the subject matter hereof, whether written or oral. It's also refusing to refund customers for cancelled events where tickets can be transferred to 2021 events. If tickets are not consecutive, then the Seller must create a separate listing. The ticket company for the tour, Ticketmaster, has marked all concerts in the U.S., Ireland, France, Poland, Australia, Denmark and the Czech Republic as canceled. Should you experience problems with your tickets on the day of the event you must contact viagogo within 5 working days of the incident to report the issue. Festival Republic, the organisers of Wireless, Reading and Leeds festivals, told Which? Why can't I see my order or sale in my account? All Rights Reserved. I would love to join this lawsuit as I am in the same boat! Waste Management Phoenix Open Ticket. Shiflett contacted Viagogo and was informed that Viagogo is unable to refund ticket orders once they have been placed. Based on the attached photo, you can see there's bundle of rubbish replying you with scripts. 5.3 Disclosure of Information. viagogo's liability to You or anyone else in any circumstance is limited to the lesser of (a) $250, and (b) the total value of all tickets and other items you bought and/or sold via viagogo during the action allegedly giving rise to liability. Copyright (c) 2006-2023, viagogo AG. Tickets for Waste Management Phoenix Open. It's unlikely you'll get the delivery costs or booking fees back, though. Join The South Shore Hospital Data Breach Class Action, Today! viagogo expressly disclaims any responsibility for any lost profits or special, consequential, incidental, or exemplary damages (including without limitation indirect and special damages) that may result from the services, the site, or the suspension, termination or malfunction of the services or the site. settlement administrator or your attorney for any updates regarding When We receive an offer by credit or debit card, We obtain an authorisation from the Buyer's credit or debit card equal to the price, booking fees and delivery fees for the tickets. viagogo is an online ticket exchange that allows people to buy and sell live event tickets in a safe and guaranteed way. If (a) a sale is cancelled for any reason; (b) we reasonably believe that you have committed fraud or other illegal act or omission during any buying or selling activity; (c) you leave a sale unconfirmed for more than 48 hours and do not Report a Problem; (d) subject to the exceptions set forth in Section 2.11 and 2.16, you aren't able to deliver the exact seats that you listed on the Site or send the tickets (and related passes if any) on or before the Must Ship By Date or you otherwise fail to fulfill the sale of your tickets or related passes; (e) you send incorrect, misrepresented, invalid, fraudulent or counterfeit tickets or related passes for any sale or portion of a sale; (f) You otherwise owe viagogo a specific amount; or (g) You otherwise breach this Agreement or owe Us a specific amount, then you authorize viagogo to withhold payment or charge your Payment Method any amount you owe us and all costs viagogo incurs due to your conduct, including but not limited to, a late shipment fee or late delivery fee, reprinting fee, shipping re-routing charges, the cost of replacement tickets or related passes, coupons, gift certificates, refunds, and other costs required to compensate the Buyer or Seller for his or her bad experience, with a minimum charge of $30 per ticket (or the equivalent in their listing currency).
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